Traveling can be stressful, and choosing the right airline is crucial for a smooth journey. For many seeking affordable flights within Mexico and to the US, Volaris Mexico emerges as a popular option. However, as with any budget airline, experiences can vary widely. This review details a deeply upsetting experience with Volaris, highlighting critical issues with their service that potential passengers should consider before booking.
Airport Mishap and Denied Boarding
The traveler recounts a distressing situation at Dallas airport, intended to fly with Volaris to Guadalajara. Arriving a seemingly reasonable 1.5 hours before their flight’s departure, after a 4-hour drive to the airport, the family was shockingly denied boarding. Volaris staff stated that boarding had already closed and refused to issue boarding passes. This is despite the family’s attempts to secure boarding passes online beforehand, which were unsuccessful. This rigid adherence to boarding times, even with passengers arriving well in advance of the departure time, demonstrates a lack of flexibility and customer consideration.
Costly Rerouting and Missed Precious Time
The consequences of this denied boarding were severe and financially burdensome. Forced to purchase three new tickets, Volaris rerouted the family through Mexico City. This detour involved an unexpected overnight stay at Mexico City airport, adding further stress and delay before finally reaching their intended destination the next day. Tragically, the purpose of this urgent travel was to see the traveler’s dying mother. Arriving just one hour after her passing, the reviewer poignantly notes that they could have been there much earlier, offering comfort and saying goodbye, had they been allowed to board their original Volaris flight. This highlights not only the financial cost but the deeply emotional toll of Volaris’s inflexibility.
Customer Service Failures and Emotional Toll
Beyond the immediate airport ordeal, the review points to a systemic issue with Volaris’s customer service. The initial attempt to resolve issues online and the subsequent lack of accessible phone support (“never an answer from your airline no one to talk to”) paint a picture of an airline that is difficult to contact when problems arise. The reviewer’s strong language – “heartless,” “thief’s,” “awful individuals” – powerfully conveys the emotional impact of this experience. The accusation that Volaris “sell tickets knowingly that you will make up all kinds of excuses for people to loose their flights” is a serious indictment of the airline’s business practices and suggests a lack of integrity in their service.
In conclusion, this deeply negative experience serves as a stark warning for anyone considering Volaris Mexico. While budget airlines can be appealing, this review underscores the potential for significant disruptions, financial penalties, and emotional distress due to rigid policies and poor customer service. Travelers should weigh these potential risks carefully against the lure of lower fares before choosing to fly with Volaris.
