The New Mexico Health Care Authority (HCA) has announced significant improvements to YES.NM.GOV, the state’s online portal designed to simplify access to essential health and human services for New Mexicans. This revamped Yes New Mexico Portal offers a more user-friendly and efficient experience for individuals seeking to apply for, renew, and manage crucial services.
This yes new mexico portal is now equipped with enhanced features to provide New Mexicans with 24/7 access to a comprehensive resource. It offers personalized program recommendations to help families identify the support they need and simplifies benefit management through a convenient, mobile-friendly interface. Users can access a range of services, including SNAP (food assistance), Medicaid (health care coverage), and cash assistance, all in one central location.
Kari Armijo, Secretary of the New Mexico Health Care Authority, emphasized the portal’s role as a central hub: “Our improved YES.NM.GOV site is designed to be a true one-stop shop for New Mexicans seeking health care, food, and income support benefits. We have built a portal that reflects the diverse needs of our customers, making it easier for every New Mexican to access the support they need, when they need it.” This yes new mexico portal aims to break down barriers and make essential services more accessible to everyone in the state.
The redesign of the yes new mexico portal was directly influenced by feedback from New Mexicans across the state. Volunteers from diverse backgrounds, including immigration experts, disability advocates, and multilingual testers, participated in usability testing. This collaborative approach ensured that the site is user-centered and meets the diverse needs of all New Mexicans.
Paula Morgan, HCA Chief Information Officer, highlighted the use of technology to improve accessibility: “Our goal is to implement innovative technology that provides unparalleled, convenient access to services and information. Our data shows more than 70% of New Mexicans prefer to contact us through digital methods, and we are using that data to create easier ways for them to receive services.” The yes new mexico portal reflects this commitment to leveraging digital solutions to enhance service delivery.
Key enhancements to the yes new mexico portal include a program recommendations tool to guide users in exploring available health and human services. Applicants can now track their application progress online and link their accounts to manage benefits and services seamlessly. The yes new mexico portal is continuously evolving, with future plans to integrate programs beyond the HCA, aiming to create a single, comprehensive online resource for all of New Mexicans’ health and human service needs.
This upgraded yes new mexico portal replaces the previous site at Yes.state.nm.us and represents a significant step forward in the HCA’s Medicaid Management Information Replacement System (MMIS-R) project. The MMIS-R project is a crucial initiative to modernize the state’s Medicaid system, making it more customer-focused and efficient. By improving access for both customers and healthcare providers, the MMIS-R project, and the enhanced yes new mexico portal, aim to contribute to better health outcomes for all New Mexicans.
For individuals seeking more information on account creation and portal usage, resources are available at https://yes.nm.gov/nmhr/s/child-support-help-center, including an instructional video to guide users through the new yes new mexico portal.
