The University Of New Mexico Hospital is dedicated to providing exceptional care across a wide range of medical specialties. Patient experiences consistently highlight the compassionate and professional environment that the hospital cultivates. Here are firsthand accounts from individuals who have received care at various departments within UNM Hospital, showcasing their positive experiences and gratitude for the dedicated staff.
UNM Emergency Room (ER)
“Overall, I am very thankful for everyone who was involved with my care during my visit to the University of New Mexico Hospital Emergency Room. Having been in the ER with family before, I’ve noticed significant positive changes. It was reassuring to see that other patients were also receiving prompt and attentive care. The area was notably clean, and security personnel handled a sensitive situation with individuals experiencing homelessness professionally and respectfully.”
University Hospital Endoscopy
“My experience at University Hospital Endoscopy was outstanding from start to finish. Every staff member I interacted with – in pre-op, the operating room, and recovery – demonstrated remarkable kindness, patience, and professionalism. I felt genuinely cared for and well-supported by all the nurses, doctors, and support staff throughout the entire endoscopy procedure.”
Behavioral Health Services
“The Behavioral Health services at UNM Hospital offered valuable therapeutic activities. Art therapy provided a welcome and enjoyable distraction, which was wonderfully helpful. Music therapy was also a significant source of comfort and support. Participating in peer groups was particularly beneficial, as it created a sense of community and reassurance that I was not alone in my experiences, fostering hope for improvement and recovery.”
SRMC Family Practice
“Johnelle Montoya, PA at SRMC Family Practice, is an exceptionally caring and professional healthcare provider. She is truly a treasure to the University of New Mexico Hospital system. As a PhD-prepared nurse and professor with high standards for patient care, I can confidently say that Johnelle consistently exceeds those standards. We are incredibly fortunate to have her providing our family’s medical care.”
SRMC Surgical Team
“I am deeply grateful for the comprehensive care provided by my entire surgical team and care team at SRMC. Every doctor who entered my room took the time to thoroughly explain processes and plans, ensuring I understood each step. I never felt rushed during consultations, and all my questions were always answered with patience and clarity. Dr. Fotouhie even went above and beyond by calling to check on me a week after my hospital discharge to ensure I had all my follow-up appointments scheduled and to see if I needed any further assistance. This level of follow-up was exceptional and greatly appreciated.”
Center for Development and Disability
“Our experience at the Center for Development and Disability was excellent. The doctor who treated Jayden was exceptional in her interaction with him. She quickly established trust, which allowed her to complete the physical examination without any difficulty. She was highly informative, thoroughly answered all of our questions, and we left feeling confident that Jayden received excellent care from her and the center.”
