The Farmington Electric Utility System (FEUS), located in the 505 area code of New Mexico, is warning customers about ongoing scams. Imposters posing as FEUS employees are attempting to gain access to homes or financial information. This article outlines how to identify these scams and protect yourself.
Recognizing and Avoiding FEUS Impersonators
Recent reports indicate individuals falsely claiming to be FEUS representatives are conducting unauthorized “energy audits” on recently installed meters. These individuals often lack proper identification. FEUS emphasizes that they are not currently performing in-house energy audits. All legitimate FEUS employees are required to wear clearly visible employee badges.
If someone claiming to be with FEUS arrives at your door without proper identification, do not engage. Report suspicious activity to non-emergency dispatch at 505-334-6622. If you feel threatened, call 911 immediately.
Beware of Fraudulent Calls Demanding Payment
Another prevalent scam involves fraudulent phone calls demanding immediate payment to avoid disconnection. The caller ID may display a 1-800 number or 505-599-1353. These scammers often become aggressive when questioned.
Remember: FEUS will never demand immediate payment over the phone with the threat of disconnection. Disconnection notices are always mailed or delivered by phone the day before service interruption.
If you receive a suspicious call demanding payment, hang up and call FEUS Customer Service at 505-599-1353 to verify your account status. Never make payments via prepaid credit cards at the request of these callers.
FEUS Safety Protocols: Interacting with Legitimate Personnel
FEUS personnel, including meter readers, installers, and linemen, regularly work in the field within the 505 area code. While they may need access to equipment on your property, it’s crucial to verify their identity:
- Always demand employee identification. Even if the individual is wearing a FEUS uniform and driving a FEUS vehicle, insist on seeing their badge.
- Verify employee identity. If you have any doubts, call FEUS at 505-327-7701 or Customer Service at 505-599-1353 (option “0”) to confirm the employee’s legitimacy.
- Deny home access. FEUS employees will never request entry into your home.
- Never pay over the phone. FEUS will never demand immediate payment over the phone under threat of disconnection. Always verify your account status directly with FEUS Customer Service at 505-599-1353.
Protecting Yourself from Utility Scams in New Mexico
Utility scams are increasing nationwide. By following these safety guidelines and remaining vigilant, residents in the 505 area code can protect themselves from fraudulent activity. Always remember to verify the identity of anyone claiming to represent FEUS and contact FEUS Customer Service directly with any questions or concerns. Your safety and financial security are paramount.
