Protecting your financial security is a top priority at First New Mexico Bank. We want to make you aware of a recent increase in spoofing calls targeting bank customers. These deceptive calls may appear to be from a trusted source, even our card processor, Shazam, but they are actually scams designed to steal your personal information. It’s crucial to understand how these scams work and what First New Mexico Bank is doing to help you stay safe.
Spoofing occurs when fraudsters manipulate caller ID information to disguise their true identity. They make it seem like they are calling from a legitimate institution, like First New Mexico Bank or Shazam, to gain your trust. If you receive a suspicious call asking you to verify your personal details, debit card numbers, or online banking credentials, it is imperative that you hang up immediately. Remember, First New Mexico Bank will never call you to request sensitive information such as your passwords or card details over the phone. If you have any concerns about the legitimacy of a call, please contact us directly at 575-556-3000 to speak with a trusted representative of First New Mexico Bank.
To further enhance your security, First New Mexico Bank offers Card Control, a powerful tool designed to give you greater command over your debit and credit cards. Have you ever misplaced your card and felt a moment of panic? Card Control provides peace of mind by allowing you to instantly turn your cards “on” or “off” with a simple tap in our mobile app. This means that even if your physical card is lost or stolen, you can prevent unauthorized transactions immediately. Card Control also provides real-time balance updates and transaction alerts, keeping you informed about your account activity 24/7. With First New Mexico Bank’s Card Control, losing your card doesn’t mean losing control of your money.
For secure online access to your First New Mexico Bank accounts, we employ MultiKey login service. MultiKey is designed to protect against identity theft and fraud by adding extra layers of security to your online banking experience. Instead of just a User ID and Password, MultiKey incorporates a personalized image and challenge questions to verify your identity. Here’s how the secure login process works:
- Enter your User ID on the First New Mexico Bank login page.
- If you are logging in from a device that is not recognized, you will be prompted to answer one of your pre-selected challenge questions. This step ensures that only you can access your account, even if someone knows your User ID.
- Once your identity is verified, your chosen personal MultiKey image will be displayed. This visual confirmation assures you that you are indeed on the legitimate First New Mexico Bank website and not a fraudulent imitation. Only when you see your personal image can you be confident that it is safe to proceed with entering your password and logging in.
First New Mexico Bank is dedicated to providing you with secure and convenient banking solutions. By staying informed about potential threats like spoofing calls and utilizing our security features such as Card Control and MultiKey login, you can bank with confidence knowing your finances are protected. If you have any questions or need further assistance, please do not hesitate to contact First New Mexico Bank directly.
