The New Mexico Human Services Department (HSD) plays a crucial role in supporting the health and well-being of New Mexico residents. Through various divisions and programs, the HSD provides access to essential services, including healthcare, income support, and behavioral health resources. Understanding how to navigate these services is vital for residents seeking assistance. One key program managed by the HSD is Medicaid, known in New Mexico as Turquoise Care.
Understanding Turquoise Care: New Mexico’s Medicaid Program
Turquoise Care is New Mexico’s Medicaid Managed Care program, designed to provide comprehensive healthcare services to eligible individuals and families. This program partners with four health plans to deliver these services:
- Blue Cross Blue Shield
- Molina Health Care
- Presbyterian Health Care
- UnitedHealthcare Community Plan
If you are enrolled in Turquoise Care, your first point of contact for assistance is your assigned health plan. They can help you with a range of needs, including:
- Obtaining member ID cards and managing your health plan enrollment.
- Arranging transportation to and from medical appointments.
- Answering questions about covered healthcare services.
- Coordinating your healthcare needs with specialists and other providers.
- Assisting with health plan changes.
- Finding in-network providers or navigating out-of-network situations.
- Addressing any billing inquiries you may have.
For detailed information about each health plan, you can visit the Turquoise Care web page.
Should you have questions that your health plan cannot resolve, the New Mexico Human Services Department provides a Consolidated Customer Service Center to assist you. You can reach them at 1-800-283-4465 or via email at [email protected].
Key Divisions within the New Mexico Human Services Department
Beyond Medicaid, the New Mexico Human Services Department encompasses several divisions dedicated to specific areas of support. Here’s a brief overview and key contact information for some of these divisions:
Behavioral Health Services Division
This division focuses on mental health and substance abuse services for New Mexico residents. For inquiries, you can contact them at (505) 476-9266.
Child Support Enforcement Division
The Child Support Enforcement Division assists families with establishing, modifying, and enforcing child support orders. For general inquiries and quick payment information, you can reach the Consolidated Customer Service Center at 1-800-283-4465.
Income Support Division
The Income Support Division provides crucial assistance programs such as food assistance (SNAP), cash assistance (TANF), and energy assistance. Contact the Consolidated Customer Service Center at (800) 283-4465 for general inquiries. For automated customer service responses, call (855) 309-3766. For the Low-Income Home Energy Assistance Program (LIHEAP), call (888) 523-0051. For Constituent Services related to income support, you can call (505) 709-5788. Other states needing to verify benefits in New Mexico can email [email protected].
Medical Assistance Division
The Medical Assistance Division (MAD) oversees the Medicaid program and related healthcare services. Providers and those seeking provider enrollment information can call 1-800-299-7304. For subrogation, third-party liability, or Recovery Audit Contractor (RAC) inquiries, contact [email protected]. General questions about Medicaid and MAD can be directed to (505) 827-3100 or [email protected].
HCA Office of the Secretary
For general inquiries to the Human Services Department, you can contact the main phone line at (505) 827-7750. Constituent Services can be reached at (505) 660-8915 or [email protected]. To report suspected fraud or abuse related to any HSD program, contact the Office of Inspector General at 1-800-228-4802 or visit the Report Fraud web page. The Fair Hearings Bureau can be reached at (505) 476-6213.
Human Resources
For employment inquiries or human resources-related questions at the New Mexico Human Services Department, please call (505) 476-6230.
The New Mexico Human Services Department is dedicated to providing essential services and support to the residents of New Mexico. By understanding the different divisions and programs, and utilizing the provided contact information, individuals can more effectively access the assistance they need.
